ACMÉ · CONSULTANTS · SINCE 1976

From customer voice to business decisions.

50 years of qualitative research. We turn what your customers say into concrete decisions.

Step 01 · Framing

We start from
your
business question.

A workshop with your teams to turn a fuzzy challenge into a sharp research question — and design the setup that will answer it.

Step 02 · Design

The right setup,
the right
people.

A tailor-made protocol and the recruitment of rare, high-value profiles — where the real answers are.

Step 03 · Field

Field work,
our
expertise.

Senior research directors to guide your studies: interviews, ethnography, real-world testing — in France and abroad.

Step 04 · Analysis

From verbatim
to insight.

Where field meets data, we turn the customer's voice into clear, prioritised insights — never losing the implicit and the sensitive.

Step 05 · Decision

From analysis
to
decision.

Beyond the findings, a reasoned recommendation, ready to feed your decisions and your roadmaps.

Automotive & MobilityRetail & FMCGCosmetics & BeautyBuilding & ConstructionPublic Sector, Regions & SocietyFashion & Luxury Automotive & MobilityRetail & FMCGCosmetics & BeautyBuilding & ConstructionPublic Sector, Regions & SocietyFashion & Luxury
— Our services

Two approaches
to match your stakes.

01

Custom research

Led by senior research directors, from fieldwork to recommendation — ethnography, focus groups, semiotics or clinic testing: we build the method that best answers your question.

Explore our custom research
02

Decision-support studies

A precise question, a fast answer. Short studies scoped to the right format to validate your milestones.

Build your study design
Corporate member ESOMAR
— Trusted by

Carmakers, brands
and leading institutions.

Since 1976, we have informed the decisions of major private groups and public bodies alike — in France and internationally.

Renault
Dacia
Alpine
Peugeot
Citroën
DS Automobiles
Opel
Nissan
Volvo
Air France
Korean Air
Keolis
RATP
TCL
Carrefour
Fnac
LU
Mars
Lactalis
Nutrilait
Sanofi
bioMérieux
Debiopharm
Yves Rocher
Hello Pharmacie
Bouygues Construction
Lafarge
Leroy Merlin
Gedimat
Descours & Cabaud
WWF
VNF
Agefiph
Fabrique Spinoza
Cité des Sciences et de l'Industrie
Département de la Loire
Région Nouvelle-Aquitaine
Paris Région
Saint-Étienne
Ville de Blois
50
years of qualitative expertise
6
sectors of intervention
400+
field studies delivered
98%
returning clients
— Our sectors

Six fields
of expertise.

From mobility to positive territories, from FMCG to health — fifty years of fieldwork, driven by one ambition: listen, understand, decide.

Automotive & Mobility

Fifty years in the world's most demanding industry: electric and autonomous vehicles, shared mobility, connected services and the energy transition — from carmaker to user.

Explore

Retail & FMCG

Decoding new consumption patterns and phygital shopping journeys: usefulness, sustainability, communities and in-store experience — where the place makes the link.

Explore

Cosmetics & Beauty

From Beauty Tech to health and frailty: personalised care, olfactory pleasure and the inclusion of vulnerable audiences.

Explore

Building & Construction

Housing, construction and building-materials distribution: the needs of professionals and individuals alike, new space concepts.

Explore

Public Sector, Regions & Society

Working WITH citizens, not WITHOUT or AGAINST: consultation, sustainable tourism, CSR and mapping visible and invisible frailties.

Explore

Fashion & Luxury

Codes of desire and rituals of exception: fashion houses, leather goods, jewellery and luxury fragrances — decoding the imaginary and the premium customer experience.

Explore
— Studies & AI

AI accelerates.
Humans decide.

We use artificial intelligence as an accelerator — to save time and budget — without ever delegating interpretation or decision.

What AI accelerates
  • Transcription & structuring of verbatims
  • First syntheses & signal detection
  • Deliverables queryable in natural language (RAG)
  • Web listening & community analysis
What humans keep
  • Interpretation and analytical nuance
  • The sensitive, beyond the numbers
  • Critical judgement in the face of the machine
  • The recommendation and the decision
— Our value

Three levers
serving
your decisions.

Three levers direct our efforts toward your business challenges: the rigour of social sciences, the power of foresight, and speed of execution.

01 / Rigour

Applied social sciences

We harness the rigour of social sciences to serve our clients' business imperatives. Each study rests on a robust scientific methodology.

02 / Foresight

Foresight & strategic planning

We combine qualitative studies, foresight and strategic planning to look beyond the snapshot of the present and illuminate what's next.

03 / Speed

Speed of execution

Custom-built methodological setups designed to meet the tightest business deadlines — without compromising on field quality.

— Territories

We operate
wherever your offerings
meet their audiences.

Europe, Americas, Asia: we operate directly or via partners — same field quality everywhere.

AMÉRIQUES EUROPE ASIE
— Case studies

Decisions,
not reports.

A glimpse of recent, anonymized missions — from product validation to citizen consultation.

European OEM · anonymised

UX framing of an electric cockpit

Challenge

Validate HMI choices of a fully redesigned cockpit before SOP, across 3 European markets.

Approach

Moderated lab tests (FR, DE, IT) with functional prototype, 60 EV early-adopters.

→ 7 critical recommendations integrated before SOP, −40% friction in pre-series.
French metropolis · anonymised

Low-emission zone citizen consultation

Challenge

Measure LEZ acceptability across contrasted citizen publics.

Approach

Three-wave citizen consultation, 120 participants, co-creation workshops.

→ Rollout plan adjusted, communication redesigned, citizen buy-in measured at 68%.
Shared-mobility operator · anonymised

Multimodal journey friction

Challenge

Identify breakpoints of a multimodal service deployed across 2 metropolises.

Approach

In-situ ethnography + 3-week usage tracking, 30 representative users.

→ Roadmap re-prioritised: 3 features dropped, 2 added.

A business question
to illuminate?

Let's talk about your next launch, repositioning, or customer-knowledge programme.